سياسة الاسترداد

SOAH Return & Refund Policy

We value your satisfaction and stand by the quality of our products. This policy explains the terms and conditions for returns and refunds to ensure a smooth process for both our customers and our team.

Return Window

You may request a return within 15 days of receiving your order. Requests submitted after this period will not be accepted.

Eligibility for Returns

  • The product must be unopened, unused, and in its original packaging.
  • All items inside the box must be in perfect condition and include all accessories.
  • If the product has been unsealed, used, or tested, the return will not be accepted.
  • If the box or any included item has been damaged, the return will not be accepted and no refund will be issued.

Proof of Condition Before Approval

Before any return is approved, you must send clear photos or videos showing the product, the packaging (inside and outside), and all included accessories.

Send this proof to info@soah-care.com or via WhatsApp at +971 58 667 9806. No return will be processed without this verification step.

Return Shipping

  • Customers are responsible for return shipping costs.
  • Return address: Park Ridge Tower C, Dubai Hills, United Arab Emirates.
  • Returns sent without prior approval will be refused.

Non-Returnable Items

  • Used or opened items
  • Items with damaged packaging or missing accessories
  • Sale or discounted items
  • Gift cards
  • Personal care products that have been opened
  • Custom or personalized items

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, contact us immediately with photos or videos. We will evaluate the issue and provide the appropriate resolution.

Refunds

  • Once your return is received and inspected, we will notify you of approval or rejection.
  • If approved, a refund will be issued to your original payment method within 10 business days.
  • If rejected, the item will be returned to you at your expense.
  • Bank or payment provider processing times may vary.

Important Notes

  • Products returned without prior approval and proof of condition will not be processed.
  • SOAH reserves the right to reject any return that does not meet the above conditions.

Questions? Contact us at info@soah-care.com or WhatsApp +971 58 667 9806.